Contact us
Hello@LulaBela.com · 0716 491 699 · Mon to Sat, 8am to 6pm EAT
Send a Message
Speak with us directly.
Hello@LulaBela.com
Phone / WhatsApp
0716 491 699
Business Hours
Mon to Sat, 8am to 6pm EAT
We reply within 24 hours
Location
Nairobi, Kenya
Ships worldwide
Knowledge Centre
Frequently asked questions.
Can’t find your answer below? Send us a message and we will get back to you within 24 hours.
How long does delivery take in Nairobi?
2 to 3 business days within Nairobi. Rest of Kenya is 3 to 7 days. International orders take 7 to 14 business days.
Do you issue cash refunds?
No. We offer product exchanges only. Kenya: within 2 days of purchase. International: within 7 days. See our Returns Policy for full details.
What payment methods do you accept?
M-Pesa, Visa, Mastercard, PayPal, and American Express. All transactions are processed securely.
How do I track my order?
You will receive a tracking link by email once your order ships. If it has not arrived within 3 business days, contact us and we will check.
Do you ship outside Kenya?
Yes, we ship worldwide. International orders arrive in 7 to 14 business days. Customs duties and taxes are the recipient’s responsibility.
I received the wrong or a damaged item.
Contact us within 48 hours with photos and your order number. We will arrange a replacement at no cost to you.
Prefer to Talk?
Pick the channel that works for you.
All three channels reach the same team. We do not have bots. A real person reads every message.
Hello@LulaBela.com. Best for orders, returns, and anything that needs a full reply. We respond within 24 hours.
0716 491 699. Product photos, quick queries, order updates. Message anytime during business hours.
Phone
0716 491 699. Call Mon to Sat, 8am to 6pm EAT. For urgent matters like missing or wrong deliveries.
While you are here, take a look at our products.
Every product on LulaBela is something we would buy for our own babies.
